Complaints

What is a complaint?

A complaint is a manifest expression (either oral, written or electronic), by which an unsatisfied citizen complaints to the authorities about an action (of commission or of omission) committed by the authorities.

How to submit?

By e-mail: klachten@vmsw.be
By post: VMSW – Attn. Herman Rombaut -  Koloniënstraat 40 – 1000 Brussels

Attention: When submitting a complaint, please include your address and other contact information; otherwise your complaint cannot be processed.

Complaints SHM

Up until mid-2006 any social renter or buyer with a complaint regarding the operation of the housing company could go directly to the VHM (then called the VHM). Thereafter the law changed. Today, if you have a complaint concerning one of the social housing companies, you must first appeal directly to the company itself. If, after having followed this procedure, you receive no, or insufficient, attention to your complaint, then you may appeal to the Flemish ombudsman, Attn. Bart Weekers, Flemish ombudsman, Leuvenseweg 86, 1000 Brussels. You can also contact his service via e-mail at (klachten@vlaamseombudsdienst.be) or by telephone (02 552 48 48 or toll-free at 0800 240 50). You can access additional information about submitting complaints at www.vlaamseombudsdienst.be, where you’ll also find a complaint form.

The Flemish Ombudsman service will only be able to take action if you have already taken the necessary steps to discuss your complaint directly with the housing company concerned.

Want to know more?

Surf to the website of the Vlaamse Ombudsdienst.